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New White Paper Reveals an Automated Solution to Revolutionize the F&I Cancellation Process

F&I Technology White Paper from F&I Express

F&I Express EVP Rich Apicella states, “At the end of the day we are all consumers. Processing cancellations in a timely manner and issuing consumers the refunds they deserve, in a timely manner, is the right thing to do.”

The F&I product cancellation process currently lacks standardization, automation, transparency and efficiency. These challenges not only have a negative impact on the day to day operations of a product provider or lender but also effects their ability to remain compliant with state and federal regulators. Titled, “2017 Guide to Operational Efficiencies & Regulatory Compliance in F&I Product Cancellations,” this white paper solves the problems created by a broken, inefficient system for processing F&I product cancellations and the regulatory scrutiny it has attracted. In the white paper, F&I Express reveals a proprietary digital solution, currently being used by the nation’s leading lenders and F&I providers, that completely streamlines the product cancellation process.

“Lenders use the platform to process credit product (GAP/Credit Life) cancellations on payoffs. In certain states they are obligated by the state to issue the refunds directly to the consumer within a stated timeframe and be able to provide documentation as proof. Sending a letter to the dealer is not considered proof that the consumer gets their refund. Our platform provides a greater degree of validation and audit trail for the lenders to mitigate some of the compliance risk,” says Brian Reed, President / CEO of F&I Express.

If anything listed below would be valuable to your organization, you will find this white paper very useful.


  • File product cancellation requests directly with product providers.
  • Obtain exact refund amounts for products to be cancelled.
  • Remediate accounts previously terminated without refunds issued.
  • Implement standardized processes for all cancellation reasons.
  • Eliminate product cancellation paperwork.
  • Obtain correct chargeback amounts from lenders.
  • Eliminate phone calls back and forth between lenders and providers
  • Uphold credible business relations between lenders and providers

F&I Express EVP Rich Apicella states, “At the end of the day we are all consumers. Processing cancellations in a timely manner and issuing consumers the refunds they deserve, in a timely manner, is the right thing to do.”

Click here to download a complimentary copy of the white paper, “2017 Guide to Operational Efficiencies & Regulatory Compliance in F&I Product Cancellations.”

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