“RCN bested Verizon and the rest of the competition in likelihood to recommend, a key measure of customer loyalty.” – PCMag
Princeton, NJ (PRWEB)
June 13, 2017
RCN, an industry-leading provider of high-speed internet, digital TV and phone services, has been named PCMag’s “2017 Readers’ Choice Award for Best ISP” for the third year in a row. PCMag is the largest professional reviewer of consumer electronics and tech products worldwide. RCN’s high-speed internet service won top honors amongst ISP providers across the nation exemplifying its commitment to quality, customer service, satisfaction, speed and reliability.
RCN’s ratings for satisfaction and technical support were one of the highest among the included ISPs, leading to RCN’s winning ‘likelihood to recommend’ score of 8.2.
According to PCMag, “RCN bested Verizon and the rest of the competition in likelihood to recommend, a key measure of customer loyalty. RCN received an 8.2; Verizon FiOS was just behind at 8.0, while Frontier (3.6) and Windstream (3.9) finished under 4.0.”
“In today’s fast-paced and connected world, broadband is increasingly important. The average home now has 7.8 connected devices, making access to fast and reliable internet paramount for our customers who are utilizing these devices and sharing bandwidth across their household. We focus on providing the fastest internet speeds, exemplified by our introduction of a 1 Gigabit product, coupled with the best and most reliable customer service,” said Chris Fenger, chief operating officer for RCN. “Receiving this award for the third year in a row is a testament to our team’s customer-first focus, cutting-edge products and hard work.”
The results from PCMag’s “2017 Readers Choice Award for Best ISP” gives RCN the…