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What to look for when choosing a business telephone system

Small and medium businesses rarely give a second though their communication infra they have in their premises. However, telephone is an important device that should be treated at par with any other critical system necessary for a business. 


Choosing the best phone system for your current needs, and also the one that can expand with your business is important. You should also do requisite research to find the best system as you do with any other equipment for your business. 


Definitely, market is flooded with communication systems, so you should take your time to shortlist few promising ones, and also make sure you test few of them before deciding where to spend your money.


Equipment profile


Will all the investment you make for your company’s present and future communication needs, you must ask the following questions: 


Will your company grow to become big (above 50 employees) in a short period of time? If so, its better to consider a dedicated PBX system. Do you need a system with conferencing facilities, caller ID one-touch dialing, and speakerphone options? 


If you make large volume of overseas calls, then you should choose a VOIP (Voice over Internet Protocol) phone system, as it would save you large amounts on phone bills. If your workforce works on remote locations for long periods, then also VOIP would be the best option for you, or you can choose telecom accounts that offer both mobile and landline options and tariffs. 


Also, while assessing your overall needs, you must understand the difference between various telecom protocols. Mostly, small and medium businesses use Key System Unit (KSU) with large companies using PBX. They can handle voice calls, but when you want to use data for your business needs, you can consider ISDN. 


It would be useful if you can get advice from experts on what would be the best investment for your business. A reputable consultant can assess your exact needs and can offer you a range of equipment that can easily suit your company’s needs and budget. 


VOIP or landline?


For small companies, VOIP can be a big money saver, as it offers free calls, but aside from call, you must consider various other factors before using VOIP. Only few companies rely on VOIP for all their business calls, and use it only for long distance and international calls. Let’s have a close look at the pros and cons of using a VOIP phone system.



  • Call are totally free when routed on the Internet
  • If your company has few remote workers, you can make direct calls to their tablets, or notebook PC’s using VOIP.
  • Your business can get huge benefits on international calls
  • You can use VOIP for teleconferencing and conference calls
  • You can now use hi-tech hybrid phones that can be used as a VOIP handset and as a landline phone 


  • The quality of call over the Internet may not be same as in the case of landline calls 
  • If you are using VOIP for calls and the Internet goes down, so does your…

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